Construction and Engineering Testing (CET) Group

ProspectSoft CRM manages CET's multi-site operations and ensures smooth and reliable flow of test data

CET, the Construction and Engineering Testing Group, is one of the foremost materials testing houses in the UK, offering a full materials testing and group investigation service for insurance assessors and the construction industry. CET recently moved into consumer services by acquiring a company that provides domestic drain inspections. The group is headquartered in Harrietsham, Kent

Key facts Industry: Construction/ Building Services No of staff: 200 Accounting System: Pegasus Opera No previous CRM software

Priorities for CRM Software Close Integration with Pegasus Opera Instant information flow between all sites and departments Company-wide access to customer-data Performance analysis and reporting

To underpin a plan for rapid growth, the CET management team decided to switch from a paper-based system to one that was fully computerised. The objectives were to: (a) connect all of CET's offices for rapid flow of business critical information for centralised control: (b) record key data on individual tests at each office: (c) analyse delivery of test results: (d) provide company-wide access to a wide range of customer information. In June 2001, CET began installation

• ProspectSoft CRM Software integrates seamlessly and interacts extensively with CET's accounting system, Pegasus Opera
• The CRM system provides automatic, site-to-site replication of all customer information, including accounts data, projects and quotations
• Powerful analysis and rapid reporting on all CRM Solution performance parameters
• The screen Customiser module enables CET to add company-specific fields to individual ProspectSoft CRM Software screens

According to Chief Executive Bob Blunden, "ProspectSoft CRM has allowed CET to keep to the strict delivery schedules for assessments and reports, through a period of major expansion." CET managers make full use of the system's Reporting and Analysis tools, to monitor daily progress of projects and tasks against set targets, enabling the company to

maintain its high standards of service. Says Blunden, "Adding the ProspectSoft B2C module helped to integrate the new drain inspection subsidiary painlessly into our organisation."